The advance you pay online to book a turf is non-refundable. It confirms your slot, and the ground is kept for you whether or not you play.
How a booking is paid
- An advance, online, when you book. The amount is shown before you pay. It secures the slot.
- The rest at the ground, after the game, by QR code or cash. Any voucher comes off this part.
No refunds
The advance is not refunded, moved to another booking or paid out as cash if:
- you cancel or change your mind;
- you or your group arrive late or don’t arrive;
- you play less than the time you booked;
- a session is ended because of unsafe, abusive or unlawful behaviour.
When we do refund
- We cancel your slot. If we can’t give you the ground (the venue is closed, conditions are unsafe, or the slot was booked twice), we offer you another slot of the same length or refund the advance in full. You choose.
- A payment went wrong. If you were charged but the booking didn’t go through, or you were charged twice, we refund the extra amount in full.
Refunds go back to the account or card you paid with, usually within 5–7 working days of our approving them. Your bank may take a little longer to show it.
Vouchers
A voucher reduces what you pay and has no cash value. It can’t be exchanged for money.
Leagues, events and trips
League registration, events and trips such as the India International Cup have their own payment and cancellation terms, shared when you register or pay in the Leno Portal. This page covers turf bookings on lenosports.com.
Asking for a refund
Message us on WhatsApp or email us with your mobile number and the date and time of the booking. We will tell you within 30 days whether a refund applies. See also the terms & conditions.
- Business
- Leno Sports India
- Address
- Thane, Maharashtra, India
- Phone / WhatsApp
- +91 7304265448
- Grievance officer
- Grievance Officer, Leno Sports India · lenosportsindia@gmail.com · +91 7304265448
